SHIPPING POLICY

Shipping Policy

Order Processing

All products are made to order.

Please allow:

• 2–5 business days for production

• Additional shipping time depending on destination

You will receive tracking information once your order ships.

Shipping Times

Delivery times vary by location and carrier. Estimated shipping times are not guaranteed.

We are not responsible for carrier delays, customs processing, or weather disruptions.

International Orders & Customs

Orders shipped outside Canada may be subject to import duties, taxes, customs fees, or carrier/brokerage charges imposed by the destination country. These charges are not included in the product or shipping price unless explicitly stated at checkout. Any applicable import charges are the responsibility of the customer.

Customers are responsible for providing any information or documentation required by customs authorities and for completing any customs clearance procedures required for delivery. Delays caused by customs clearance are outside of our control.

Incorrect Addresses

If an order is returned due to an incorrect address provided at checkout, additional shipping fees may apply.

Lost Packages

If tracking shows the package is lost in transit, contact us within 30 days of the estimated delivery date.

If tracking shows “Delivered,” please contact the carrier directly.