Refund policy

Return & Refund Policy

Returns

Because each item is made to order, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Buyer’s remorse

  • Incorrect shipping address provided at checkout

Please review size charts carefully before ordering.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or defective, we’ll make it right.

To submit a claim:

  1. Contact us within 30 days of delivery

  2. Include:

    • Your order number

    • Clear photos of the issue

    • A brief description of the problem

Claims submitted after 30 days of delivery may not be eligible for replacement or refund.

If approved, we will offer:

  • A free replacement, or

  • A refund (issued to the original payment method)

We do not require the item to be returned unless specifically requested.

Lost Packages

If tracking shows your package was not delivered, contact us within 30 days of the estimated delivery date.

We’ll investigate and, if confirmed lost in transit, send a replacement.

If tracking shows “Delivered” but you did not receive the package, please contact the shipping carrier directly.

Incorrect Address

Orders returned due to an incorrect address entered at checkout may require additional shipping fees for reshipment.

Contact

For all return and refund inquiries, use our Contact Form