Refund policy
Returns
Because each item is made to order, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Buyer’s remorse
- Incorrect shipping address provided at checkout
Please review size charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, misprinted, or defective, we’ll make it right.
To submit a claim, please contact us as soon as possible, preferably within 27 days of delivery, and include:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Prompt reporting helps us investigate the issue and submit a claim to our fulfillment provider. Reports submitted after this period may limit our ability to obtain compensation from our provider. We will review late reports on a case-by-case basis, subject to applicable consumer rights.
If approved, we will offer:
- A free replacement, or
- A refund issued to the original payment method
We do not require the item to be returned unless specifically requested.
Lost Packages
If tracking indicates that a package may be lost in transit, please contact us as soon as possible, preferably within 27 days of the estimated delivery date. Prompt reporting allows us to investigate the shipment and submit a claim to our fulfillment provider.
If a package is confirmed lost in transit, we will investigate and determine an appropriate resolution in accordance with applicable consumer rights.
If tracking shows “Delivered” but you have not received your package, please contact us so we can help investigate. You may also contact the shipping carrier directly.
Incorrect Address
Orders returned due to an incorrect address entered at checkout may require additional shipping fees for reshipment.
Contact
For all return and refund inquiries, use our Contact Form.